FAQs

Feepal is the consumer brand of White Sepal Services Pvt. Ltd. It is one of the leading online platforms that tend to disrupt the financial transactions for the Services through effective use of Digital Technology.

Unlike gateways and banks we have an out of the box holistic approach for online payments. We facilitate our partners (institutions and individuals) to not just collect payments online but they can also co-create enabling payment environment. Through our “Do it yourself” platform our clients can create secure payment environments within minutes.

Yes. There is no set up cost and maintenance cost for businesses and merchants by associating with Feepal. Only a minimal convenience fee is charged per transaction. Generally the payer bears this convenience fee thus making Feepal free forever for the businesses and merchants.

No. Money directly geos to the payee’s account for whom the transaction is made. Money never comes to the bank account of Feepal.

You can check this information on your dashboard under the Settlement section.

Your data is absolutely safe with Feepal:

• During transaction, Feepal uses powerful 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure.
• Feepal works with world class payment gateways which are PCI DSS (Payment Card Industry Data Security Standard) compliant. PCI DSS is the security standard provided by Payment Card Industry Security Standards Council.

Using Feepal, online payments can be initiated within few minutes. Once the KYC “Know Your Customers” information is shared with us, the online payments can be initiated within few minutes.The entire process is hassle-free and simple.

Payment Environment refers to the comprehensive structure and processes that are required to conduct online transactions securely. The following are the three important components of the Payment Environment:

• Pre-payment Settings : This component facilitates the payers to select the product(s) and/or service(s), display their details (amount, description etc.) and captures the relevant payer’s information that is required like payer’s Name, E-Mail etc.
• Notifications and Responses : This component notifies the payer and businesses about the payment status and the other relevant information. Payers are notified the payment status and other information on their e-mail and through SMS. Businesses along with the e-mail and SMS also get the access to Feepal’s where they get the details of these notifications.
• Post-Payment Settings : In certain cases, some actions might be required after making the payment successfully for e.g. a school in its online admissions process might require that after the payment is successful, the students should upload their mark sheets, photographs etc. A post-Payment setting takes care of requirements of this kind.

The dashboard given to every business (merchant) who enroll on Feepal contains various powerful tools by which Payment Environment can be created. All these tools are “Do It Yourself” type and require no technical knowledge to customize Payment Environment.

Some of the tools that facilitate the customization of Payment Environment are:

• Pre-Payment Setting management
• Post-Payment Setting management
• Bulk data upload through excel sheets
• Late Fee/Fine Management
• Reminders and Schedulers

We follow the guidelines of Reserve Bank of India for money settlement. The monies are settled as follows:

The bank account can be Current Account or Savings Account.

Feepal sends email and SMS notification to the buyers with the required payment details when a payment is made.

A few important benefits are listed below:

• Zero setup cost
• Minimal documentation required for using Feepaltools for collecting payments
• Create your Payment Environment in minutes
• No technical knowledge required to start collecting money online
• Phone based support for the payers
• We have a strong dispute resolution team in place to tackle any claim or dispute raised by a payer. If you have a problem with a transaction, we are here to help.

If you only wish to use Feepal tools, you can go live in few minutes. In case, you have your own website and wish to integrate with us through APIs, it depends upon how quickly the technical process is completed from your side.

Absolutely! All connections to Feepal through the browser and application where payments take place are 128-bit encrypted. This simply means that all your transactional & personal card details added while doing your on-line transaction will always be safe and secure.

We are constantly getting ourselves tested and verified through certifications from top security vendors that are compliant with industry standards to help ensure the safe handling of sensitive information for payments.

CVV or CV2 code is a 3 digit number mentioned at the back of your card. This is meant for security purpose. The 3D security code is like a password for online transactions done through Credit/Debit cards. You can check your bank's site for more details.